How would you like the financial services provider or persons being complained about to put things right for you?
Protection of Personal Information Act 4 of 2013
The FAIS Ombud is bound by the provisions of the Protection of Personal Information Act 4 of 2013 (POPI). All personal information collected will be appropriately handled and will only be used for the purposes which its collected.
We need your permission to go ahead
I would like FAIS Ombud to investigate my complaint
I understand that the Ombud or his/her staff may need to exchange information about my complaint with other organisations (for example to find out important information about my case)
Handles complaints in a different way to the courts
May publish examples of where things can go wrong, based on real cases but will always respect my privacy and keep my personal information confidential
Declaration