Overview of Determinations

In terms of Section 28 of the Financial Advisory and Intermediary Services Act, where a matter has not been settled or the FAIS Ombud’s recommendation not accepted by the parties, the FAIS Ombud will make a final determination which may include –

  • the dismissal of the complaint; or
  • the upholding of the complaint wholly or partially, eg. by awarding the complainant an amount as fair compensation for the financial prejudice or damage suffered.

The FAIS Ombud’s determination has the effect of a civil judgement of a court.

** Note that determinations can be filtered to show only particular years or categories. They can also be sorted by clicking on column headers.

Determination Year Category Complainant Respondent Determination Date File(s)